We have compiled a list of all the questions that we are asked on a regular basis.
Please read this before contacting us as it may tell you all you need to know.
FAQs
When will we receive our tickets?
Your confirmation receipt is sent at the time of booking,
and should be carefully checked for any errors. Your travel documents will be sent
latest a week to ten days prior to departure. As travel documents are usually sent
via email these days, most operators have stopped sending ticket wallets and baggage
labels. Your e-tickets and travel documents, which are printed on A4 sheets of paper,
are all you need to travel.
If I need a visa, what do I do?
It is your responsibility to obtain any necessary visas
and the cost of these will be in addition to any prices we quote for your holiday
and travel arrangements. Currently, British passport holders travelling to China
or India will need a visa. For further guidance, help and fees visit: www.thevisacompany.com.
If you are travelling to the US you will need complete an ESTA form. Please go to
this website and follow the instructions: https://esta.cbp.dhs.gov/esta/ This is
the official US Government website and there is a $14 charge per person to complete
the ESTA visa application. We recommend that you avoid rogue websites by using the
above web address and complete these at least 3 weeks before travel. The visa lasts
for multiple entries in the USA for 2 years.
Visa and passport For further guidance, help and fees visit:
https://www.gov.uk/browse/abroad/passports
What is my baggage allowance?
Each airline has its own baggage allowances for both hold
and carry-on luggage. We advise that you check on your flight carrier’s website
which will give you their permitted weights and dimensions. Should you exceed the
maximum allowance it will be your responsibility to cover any charges incurred directly
with your airline; excess baggage can cost as much as £10 per Kilogram at the check
in desk! Also, if you have internal flights booked with a different airline (e.g.
UK regional flights connecting to London or internal flights in the USA), don’t
forget to check their allowances too - they may vary from those of your international
flight.
