Frequently Asked Questions

We have compiled a list of all the questions that we are asked on a regular basis. Please read this before contacting us as it may tell you all you need to know.


When will we receive our tickets?

Your confirmation receipt is sent at the time of booking, and should be carefully checked for any errors. Your travel documents will be sent latest a week to ten days prior to departure. As travel documents are usually sent via email these days, most operators have stopped sending ticket wallets and baggage labels. Your e-tickets and travel documents, which are printed on A4 sheets of paper, are all you need to travel.

If I need a visa, what do I do?

It is your responsibility to obtain any necessary visas and the cost of these will be in addition to any prices we quote for your holiday and travel arrangements. Currently, British passport holders travelling to China or India will need a visa. For further guidance, help and fees visit:

If you are travelling to the US you will need complete an ESTA form. Please go to this website and follow the instructions: This is the official US Government website and there is a $14 charge per person to complete the ESTA visa application. We recommend that you avoid rogue websites by using the above web address and complete these at least 3 weeks before travel. The visa lasts for multiple entries in the USA for 2 years.

Visa and passport For further guidance, help and fees visit:

What is my baggage allowance?

Each airline has its own baggage allowances for both hold and carry-on luggage. We advise that you check on your flight carrier’s website which will give you their permitted weights and dimensions. Should you exceed the maximum allowance it will be your responsibility to cover any charges incurred directly with your airline; excess baggage can cost as much as £10 per Kilogram at the check in desk! Also, if you have internal flights booked with a different airline (e.g. UK regional flights connecting to London or internal flights in the USA), don’t forget to check their allowances too - they may vary from those of your international flight.

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We use a 'session' cookie that lasts for the duration of your visit. This is deleted when you close your browser and is purely used to recognise that you are the same user as you move from page to page on the site (for example, through the booking process).

In addition, we use a cookie to remember your search criteria which makes it easier for you to complete the search form each time you use it. We also use this to show a list of your recent searches below the form, as a shortcut for you to re-run a prior search.

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